With outcomes-based cleaning contracts becoming the norm and a greater focus on customer satisfaction than ever before, maintaining oversight of cleaning outcomes and providing a responsive communication channel with your customers has never been more critical.
Cleantracker empowers facilities management by offering digitised audit reporting and centralised customer feedback, so you can make sure you are meeting and exceeding customer expectations.
Here’s how Cleantracker improves your service quality:
Digitised Cleaning Audits
Manage cleaning inspections effortlessly and to scope using customisable audit templates.
Data insights are readily available through integrated Power BI dashboards; track adherence to target, monitor missed inspections and team performance without the hassle.
Impress your customers with access to instant audit reporting and personalised dashboards via the dedicated customer portal.
Customer Feedback
Capture feedback from facility users in real-time using our survey feature. Customers can score facilities, provide commentary and send special requests using tailored survey forms.
Responses are immediate, allowing for quick action and an open, more transparent line of communication and issue resolution.
Key Benefits
- Informed Decisions: Real-time insights ensure responsive and informed decision-making.
- Increased Efficiencies: Customers enjoy 24/7 access to a dedicated portal with self-service capabilities, improving communication and saving time for everyone.
- Assured Quality: Rest easy knowing where you stand, with information that ensures you can provide excellent service, and drive business growth.
- Improved Customer Retention: Adaptive services based on real feedback will boost your customers’ satisfaction and commitment to your business.
Use Cleantracker to monitor service quality and make informed decisions streamlining operations and keeping your customers happy!